Returns & Exchanges
At Kojima Productions Store, we strive for excellence in every order; however, if you are not satisfied with your apparel or accessories, you may return eligible items within 30 days of delivery. All returned merchandise must be in its original, unworn condition with all tags and packaging intact to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original shipping box and include the printed return authorization slip provided by our support team.
Ship the Items
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Quality Inspection & Refund
Once our logistics team receives and inspects your return, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing